Privacy Policy for Thread & Roll Bakers
At Thread & Roll Bakers, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, use our online ordering services, or interact with us.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes your name, delivery address, email address, and phone number when you place an order or create an account on our online platform.
- Order Information: Details regarding your purchases, preferences for craft bread, delicate pastries, bespoke cakes, or artisanal cookies, and any special requests you make.
- Payment Information: While we do not store full payment card details on our servers, we process necessary transaction data through secure third-party payment processors.
- Technical Data: Information about your device and browsing actions, such as your IP address, browser type, operating system, and how you interact with our site. This is collected through cookies and similar technologies.
- Communication Data: Records of your correspondence with us, including inquiries, feedback, and customer service interactions.
How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing and Fulfillment: To process your orders for artisanal baked goods, manage deliveries, and fulfill bespoke cake requests.
- Customer Service: To respond to your inquiries, provide support, and address any issues related to your orders or our services.
- Account Management: To manage your online account, track your order history, and provide you with a personalized experience on our online platform.
- Marketing and Promotions: To send you updates about new products, special offers, and promotions relevant to our craft bread, delicate pastries, and textile-inspired desserts, where you have consented to receive such communications.
- Website Improvement: To analyze how our site is used, troubleshoot technical issues, and enhance the functionality and user experience of our online platform.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who assist us in operating our business, such as payment processors, delivery services, and IT support. These providers are bound by confidentiality agreements and are prohibited from using your personal data for any purpose other than providing services to Thread & Roll Bakers.
- Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes using encryption for data transmission, securing our servers, and regularly reviewing our security practices.
Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Thread & Roll Bakers (Company Name)
Keppel Bay Drive,
Singapore, 098632, SG